Returns & Exchanges
At The Lad Collective, we want you to be completely satisfied with your home essentials. If your purchase isn't quite right, we offer a 30-day return policy for unused items in their original packaging.
Check Eligibility
Ensure your items are unwashed, unused, and still in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive your unique Return Authorization number.
Pack and Post
Securely pack your items and send them back to our warehouse using a tracked shipping service to ensure safe delivery.
Receive Refund
Once our team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing